Saying Yes!

I was having a discussion last night with friends about the movie “Yes Man” staring Jim Carrey. The conversation centered on the question “What would happen in our lives if we said yes to everything we were offered?” What I immediately recognized was how quickly, easily, and almost automatically we find reasons to say no.…

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Rental Cars and Customer Service

I’ve been travelling for the past couple weeks and whenever I travel I get to experience the good the bad and the ugly of customer service. Businesses that provide travel services for some reason manage to provide the full range of everything we love about being well taken care of as a customer and the…

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Demanding or Direction

The other day in my webinar, one of the participants expressed concern that stating a specific call to action at the end of the communication could be seen as being pushy. In this case, the gentleman was speaking about a sales meeting where the hope was for a large order to be placed after a…

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Good Intentions

Lately I’ve been thinking a lot about intention. The subject keeps coming up in conversations. It’s mentioned in books I’ve read over the summer, and always creeps in when I’m coaching my clients. When something keeps showing up repeatedly, I figure I’m supposed to pay attention, so here it goes! Most people who know me…

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