We got an interesting call yesterday from the company that takes care of pest control and fertilizing our lawn. They started the call by asking if we were happy with their service. My partner Bill had the presence of mind to ask, “Are you actually calling about selling me another service?” The young woman on…Details
When Jay Leno took over Johnny Carson’s spot as host of the Tonight Show in 1992, he was often referred to as being an overnight success. That’s pretty interesting when you realize he started his career in the seventies and began as a guest host for the Tonight Show in the eighties. So basically, he…Details
When Mitt Romney made this statement, it made headlines because it was viewed as being a huge gaffe. And like many others, my initial thought was “Corporations aren’t people! How ridiculous!” As I reflected on it further, I came to a similar conclusion as Mr. Romney. While they are not humans, corporations are living entities. …Details
I was having a discussion last night with friends about the movie “Yes Man” staring Jim Carrey. The conversation centered on the question “What would happen in our lives if we said yes to everything we were offered?” What I immediately recognized was how quickly, easily, and almost automatically we find reasons to say no.…Details
I’ve been travelling for the past couple weeks and whenever I travel I get to experience the good the bad and the ugly of customer service. Businesses that provide travel services for some reason manage to provide the full range of everything we love about being well taken care of as a customer and the…Details
The other day in my webinar, one of the participants expressed concern that stating a specific call to action at the end of the communication could be seen as being pushy. In this case, the gentleman was speaking about a sales meeting where the hope was for a large order to be placed after a…Details
I’ve ventured into the world of video blogging. Tell me what you think!
Lately I’ve been thinking a lot about intention. The subject keeps coming up in conversations. It’s mentioned in books I’ve read over the summer, and always creeps in when I’m coaching my clients. When something keeps showing up repeatedly, I figure I’m supposed to pay attention, so here it goes! Most people who know me…Details