Reverse Delegation

Recently I was having a conversation with a client who was extremely frustrated with one of his employees.  He arrived in his office one morning to find black powder all over the floor in the supply room.  When he asked the team member what had happened they explained that when they were changing the toner…

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Lincoln on Leadership

Ahhhh spring, a time for growth, not only outside in your garden but also in your business.  Over the past week, I have been witness to several occurrences that have reinforced the need for leaders to become more in touch with their customers and clients.  In fact, becoming a better leader is an easy, often…

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Are Men the New Women??

Now this may come off as more of a rant than a blog but here goes…It really disturbs me when I see men portrayed as incompetent goofballs who couldn’t function in the world if it wasn’t for their loving and almost perfect wives or partners.  It brings me back to a time when women were…

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From Garbage to Godliness

The other day I was having a conversation with my youngest son as he was writing a paper about ethics and religion.  He asked me my beliefs and shared his.  At first I was struck by how mature his thinking was and how much thought and contemplation had gone into how he views life.  At…

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Oh the stories we tell…

Those of you who know me well know I am an avid reader.  I always have more than one book on my nightstand.  Recently I finished reading Elizabeth Gilbert’s new memoir, “Committed”.  Elizabeth is the best selling author of “Eat, Pray, Love” which many women found empowering.  In her latest novel I thought many things…

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I’m sorry…so sorry

Recently while coaching one of my clients she asked me how to handle a particular situation that arose with one of her clients, which led to their relationship going sour. She was upset because her client was not happy with the service they received although she felt her company had gone out of its way…

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Are you a “Drive By” communicator?

For more years then I care to mention I have worked with many different kinds of businesses; corporate, entrepreneurial, even the “mom and pop shops”.   Through this experience I’ve seen a common thread with regard to communication.  Particularly now, for every business, the marketplace is seen as being highly competitive, aggressive, and above all, requires…

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