I was recently getting fast food for my children (don’t judge me), and the restaurant made a mistake with my daughter’s meal, usually not a big deal except we didn’t notice until we got home. So, being the great mother that I am (humble brag), I drove back and told them about their mistake. Here comes the annoying part. The woman behind the counter did not apologize, and quite frankly seemed annoyed. She took the “mistake” burger from the box and right in front of me, threw it in the trash. She then begrudgingly handed me the nuggets, again no apology. This person had an opportunity to delight me by simply apologizing and telling me to keep the “mistake” food item instead of wasting it, or even a smile would have been something. This is a place that you may not expect above and beyond service, and the point is still the same. It was a wasted opportunity.

 Often when we look at our ‘client’s journey” we focus on making sure everything goes smoothly and there is nothing to cause frictio...

Breathing is important. We all know that. And did you know that breathing is especially important before public speaking? Taking deep breaths can help you calm your nerves, focus your thoughts, and deliver a kick-ass presentation.

Let’s face it–public speaking can be nerve-wracking. Even the most seasoned presenters get a case of the jitters from time to time. It has definitely happened to me when I have had high profile speaking engagements.

Instead of letting those nerves get the best of you, learning science-backed breathing techniques that you can use before your presentations will be a game changer.

You might be thinking, I know how to breathe, is there really more to it?

The short answer is yes. And there’s a series of breathing techniques I’ve collected over the years that have helped me tremendously in my public speaking journey and during my career as an entrepreneur.

Why Proper Breathing is So Important Before a Presentation

When you're nervous, your body goes into f...