I was recently getting fast food for my children (don’t judge me), and the restaurant made a mistake with my daughter’s meal, usually not a big deal except we didn’t notice until we got home. So, being the great mother that I am (humble brag), I drove back and told them about their mistake. Here comes the annoying part. The woman behind the counter did not apologize, and quite frankly seemed annoyed. She took the “mistake” burger from the box and right in front of me, threw it in the trash. She then begrudgingly handed me the nuggets, again no apology. This person had an opportunity to delight me by simply apologizing and telling me to keep the “mistake” food item instead of wasting it, or even a smile would have been something. This is a place that you may not expect above and beyond service, and the point is still the same. It was a wasted opportunity.

 Often when we look at our ‘client’s journey” we focus on making sure everything goes smoothly and there is nothing to cause frictio...

Have you ever stopped to think about how much learning has changed over the years? 

Society has come a long way from the days of needing to sit in a stuffy classroom, scribbling notes while trying to keep your eyes open during a lecture. With the rise of the digital age, learning has become more accessible and more convenient.

One of the biggest advantages of digital learning is the ability to take self-paced courses. As a working professional, there’s no doubt you have a busy schedule and limited free time. With self-paced courses, you can learn at your own pace – meaning there’s no more rushing around to make it to a particular location on time or sacrificing your evenings and weekends to attend a course. You can learn when it's convenient for you, whether that's early in the morning, late at night, or even on your lunch break.

At Connect To The Core, we are big advocates for being able to learn at your own pace and on the go. Fun fact: there was once a time when our signature cou...