I recently had the pleasure of writing an article for Dave Sanderson’s Moments Matter Magazine (Summer Issue 2024). I reflected on one of my past experiences, and it has reinvigorated a passion in me that I’m happy to share with you today. To read the full article, click here!

How Our Past Shapes Our Communication

Our past experiences influence our values, behavior, and ultimately how we communicate with the world. These foundational stories, which I refer to as "central organizing stories," are pivotal events or series of events that create a lasting imprint on our perception of life, dictating how we approach both personal and professional relationships.

An important part of my company’s philosophy is based on our Core Values and “connection,” is at the top of the list (it’s also in the name of my company Connect To The Core). I define our “connection” Core Value as the relentless and conscious practice of seeing things from others’ perspectives. This value didn’t emerge from a...

I was recently getting fast food for my children (don’t judge me), and the restaurant made a mistake with my daughter’s meal, usually not a big deal except we didn’t notice until we got home. So, being the great mother that I am (humble brag), I drove back and told them about their mistake. Here comes the annoying part. The woman behind the counter did not apologize, and quite frankly seemed annoyed. She took the “mistake” burger from the box and right in front of me, threw it in the trash. She then begrudgingly handed me the nuggets, again no apology. This person had an opportunity to delight me by simply apologizing and telling me to keep the “mistake” food item instead of wasting it, or even a smile would have been something. This is a place that you may not expect above and beyond service, and the point is still the same. It was a wasted opportunity.

 Often when we look at our ‘client’s journey” we focus on making sure everything goes smoothly and there is nothing to cause frictio...

Are you tired of feeling nervous and unprepared before giving a presentation at work? Do you want to boost your confidence and skills when delivering important information? Group workshops can be a great place to start. The thing is, convincing your boss to sign you up and pay for a workshop or program can feel like a daunting task, and with the right approach, it can be done. 

Encore Communication Coaching is a six-session live program that helps you deliver more powerful presentations, and is a wildly valuable investment for anyone looking to improve their public speaking and communication skills. In this blog post, we’ll explore how to convince your boss to let you participate in Encore. 

After walking them through the benefits of Encore and following the steps in this post, your manager will be more than happy to invest in your personal development and anyone else on your team looking to elevate their communication skills.

What are some of the benefits of Encore?

Before havi...