I was recently getting fast food for my children (don’t judge me), and the restaurant made a mistake with my daughter’s meal, usually not a big deal except we didn’t notice until we got home. So, being the great mother that I am (humble brag), I drove back and told them about their mistake. Here comes the annoying part. The woman behind the counter did not apologize, and quite frankly seemed annoyed. She took the “mistake” burger from the box and right in front of me, threw it in the trash. She then begrudgingly handed me the nuggets, again no apology. This person had an opportunity to delight me by simply apologizing and telling me to keep the “mistake” food item instead of wasting it, or even a smile would have been something. This is a place that you may not expect above and beyond service, and the point is still the same. It was a wasted opportunity.

 Often when we look at our ‘client’s journey” we focus on making...

Are you tired of feeling nervous and unprepared before giving a presentation at work? Do you want to boost your confidence and skills when delivering important information? Group workshops can be a great place to start. The thing is, convincing your boss to sign you up and pay for a workshop or program can feel like a daunting task, and with the right approach, it can be done. 

Encore Communication Coaching is a six-session live program that helps you deliver more powerful presentations, and is a wildly valuable investment for anyone looking to improve their public speaking and communication skills. In this blog post, we’ll explore how to convince your boss to let you participate in Encore. 

After walking them through the benefits of Encore and following the steps in this post, your manager will be more than happy to invest in your personal development and anyone else on your team looking to elevate their communication skills.

What are some of the benefits of...