One of the most under-used resources in business is our existing client base.

We tend to get into the routine of daily or weekly workflow with clients where there’s recurring revenue and possibly even testimonials and referrals. Yet once they settle in as clients, most of us don’t tap into the market and sales intelligence within our own client base.

Often the missed opportunity is to find out and understand why our clients decided to do business with us in the first place and why they continue to work with us and send new business our way. 

This may seem like an obvious thing to do, but I have noticed that very, very, very few (did I mention almost no one does this?) companies actually have talked to their clients about why they love them!

When my company creates go-to-market messages for organizations (also known as The Message Blueprint™), one of the first things we do is uncover what their clients love about them and why they continue to buy. 

We...